After many merges we ended up at Banco Sabadell and I have to say they are a complete shower, I’ve been trying to sort out an issue with online access constantly being told password incorrect when it’s not then access gets blocked until you go into branch to sort it. Attended branch in August at 11:30 told need to have an appointment after 11am, made appointment for 11:40 which it now was, after lots of paper spewing out of printer and arm waving by both of us issue resolved. That was until 2 days later when locked out again, back I go at 10:40 to be told it’s a billy big job to sort and will need an appointment, so appointment made for 11:30, coffee next door then attended, lots of locals waving arms and paper being passed around, more printer spewing and told issue was at my local branch, but I am in my local branch I say, oh no your not your local branch is La Zenia, at this my head is about to enter orbit. By now I’ve got all the staff trying to sort my password out. It gets sorted then within 2 days back in the UK I’m blocked again. I looked on trust pilot and surprisingly 92% say what a complete shower the bank is with sooo many similar stories of complete incompetence.
So best of luck Dave.
